Privacy notice
Last updated 31 October 2026
Who we are
Reliness is a trading name of Ben Lawrence, a sole trader, of 4th Floor, Silverstream House, 45 Fitzroy Street, London W1T 6EB. Ben Lawrence is the controller of the personal data described here. Contact: ben@reliness.co.uk.
Whose data we hold, and where it comes from
- Business contacts we write to. Names, job titles, business email addresses and phone numbers, the company you work for, and public information about its work (for example a job advert, a grant award, a published article or a tender). We collect this from public sources: company websites, Companies House, public funding and procurement records, job adverts and published articles. We do not buy email lists.
- People who contact us or reply to us. What you send us, and our correspondence with you.
- Clients and their staff. Contact and billing details, and the information needed to deliver the work you ask for.
What we use it for, and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Contacting businesses about services relevant to them (business-to-business marketing) | Legitimate interests: telling businesses about relevant services. We email corporate addresses only, identify ourselves, and offer a simple way to opt out in every message. |
| Replying to enquiries and preparing quotes | Legitimate interests, or steps you ask us to take before entering into a contract |
| Delivering work for clients and invoicing | Contract |
| Keeping accounts and records | Legal obligation |
| Keeping a list of people who have asked not to be contacted | Legal obligation and legitimate interests (so we can honour your request) |
Your right to object
You can object to direct marketing at any time, and we will stop. Reply "no thanks" to any email from us, or write to ben@reliness.co.uk. We keep your email address on a suppression list so that we do not contact you again.
Who we share it with
We do not sell personal data. We use a small number of service providers who process data on our behalf under contract: Google Workspace (email and file storage) and our website host. Some of these providers may process data outside the UK. Where they do, transfers are covered by UK adequacy regulations or the UK's approved contract terms. We share data with clients or other parties only where a piece of work requires it and you would expect it, or where the law requires it.
How long we keep it
- Prospect contact details: up to 12 months after our last contact, unless you become a client or ask us to keep in touch.
- Suppression list (opt-outs): only the email address, kept for as long as we send email, so we can honour your request.
- Client records and invoices: six years after the end of the financial year they relate to, for tax purposes.
Your rights
You have the right to access your personal data, to have it corrected or erased, to restrict or object to its use, and to data portability where it applies. To exercise any of these rights, email ben@reliness.co.uk. We reply within one month. We do not make decisions about you by automated means that have legal or similarly significant effects.
This website
This website sets no cookies and uses no analytics or tracking. Our hosting provider keeps standard server logs (such as IP addresses and request times) for a short period, for security and to keep the site running.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, or by phone on 0303 123 1113.