Clinic Check terms

1. Who we are

We are Reliness Ltd, a company registered in England and Wales, company number 17558426, registered office 17 Hill Close, Barnet, EN5 3AG. Email: ben@reliness.co.uk.

2. What you're buying

A written report checking the clinic or clinics, the facility, the named practitioners and the paperwork you supply, against publicly accessible registers, the bodies that issue accreditations, the public record and the official UK travel and health advice, on the dates stated in the report. A Single Clinic Check covers one clinic and one procedure and costs £149. We deliver the report within two working days of having your payment and everything we asked for.

3. What the report isn't

It isn't medical, dental or clinical advice. It isn't an assessment of whether any treatment is suitable for you, a recommendation to have or not have treatment with anyone, or a guarantee of any outcome. We don't arrange treatment, travel, accommodation or translation, and we don't contact the clinic for you unless you ask us to in writing and we agree.

4. Independence

We accept no payment, commission, gift, listing fee, hospitality or other benefit from any clinic, hospital, practitioner, agency or facilitator, and we hold no financial interest in any of them. If that ever changes, we'll say so on the order page before you buy.

5. What we'll do

We'll prepare your report with reasonable care and skill, state the source and date of every finding, say clearly what we couldn't check and why, and deliver within the stated turnaround, counted from when we have all the information on the intake form and your payment.

6. What we ask of you

Give us accurate and complete information, and tell us if anything changes before delivery. The report is for your personal use. Please don't forward it to the clinic or publish it.

7. Limits of the check

Registers and public sources can be incomplete, out of date, or in a language or script that causes name mismatches. "Not found" in the report means we didn't find the item where and when we looked, and we say where. It isn't a finding that the item doesn't exist. Where a register can't be searched publicly, we tell you before you pay. If we only find that out after you've paid, we offer a full refund.

8. Price and payment

Prices are in pounds sterling. Reliness Ltd isn't VAT registered, so no VAT is added. You pay in full, by the method on our invoice, before work starts. If you ordered through PeoplePerHour, you pay there instead.

9. Your right to cancel

You have 14 days from the day the contract is made to cancel without giving a reason. We don't start work in those 14 days unless you ask us to in writing (see 15.2). If you ask us to start and then cancel before the report is delivered, you pay a proportionate amount for the work done up to the time you tell us. Once the report has been delivered, the right to cancel ends. To cancel, email ben@reliness.co.uk saying you wish to cancel, or use the model form below. We refund anything due within 14 days of the day you tell us, to the way you paid.

10. If something's wrong with the report

If a finding is inaccurate because of our error, tell us and we'll correct and reissue the report free, within a reasonable time. If we can't correct it, or don't do so in a reasonable time, you can claim a price reduction of up to the full fee. This is on top of your other legal rights.

11. Our liability

If we break these terms or don't use reasonable care and skill, we're responsible for loss you suffer that was a foreseeable result. We aren't responsible for loss that wasn't foreseeable. We aren't responsible for what any clinic, practitioner, agency or register does or fails to do, or for the medical outcome of any treatment. The report is for your personal use, so we aren't liable for business losses. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't lawfully be limited, and nothing affects your statutory rights.

12. Your information

With your explicit consent, we process your personal data and the health information in the documents you send, only to prepare the report and answer your follow-up questions. We keep the documents and the report for 12 months after delivery, then delete them, unless you ask us to delete them sooner. We don't share them with anyone. Reliness Ltd is the data controller. Our privacy notice has the details and your rights.

13. Complaints

Email ben@reliness.co.uk. We acknowledge every complaint within 2 working days and aim to give a full answer within 10 working days. Our complaints procedure has the details. If we can't settle a complaint, we'll tell you so in writing, tell you about any accredited alternative dispute resolution provider that's available, and say whether we'll use it. You can also go to the courts.

14. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you keep the protection of your local consumer law and can bring a claim there.

15. Protecting payment

15.1 Paid before we start. You pay our invoice in full before any work starts. We don't share findings, sources or the registers we'd use before then.

15.2 When we start. We only start inside your 14-day cancellation period if you've asked us to in writing and told us you understand you'll lose the right to cancel once the report's delivered. The two lines on our intake form do that. If you'd rather not, we start on day 15.

15.3 A free yes or no. If you ask before booking whether we can check a clinic, we'll answer yes or no, once per person. That answer doesn't include any findings or say where we'd look.

15.4 Your report is for you. You can show it to your family and to your own doctor or dentist. Please don't publish it, sell it, or pass it to a clinic, agency, facilitator or online group.

15.5 If you think a finding's wrong. Tell us which finding and why within 30 days. We'll recheck it and either correct it or confirm it in writing, free. Your right to a price reduction in section 10 still applies.

15.6 Card payments. If you've paid by card and something's wrong, please tell us first so we can put it right quickly. That doesn't affect your right to ask your card issuer for a chargeback. If a payment is disputed, we'll give the card issuer the order record, your written request to start, these terms and the delivery record.

15.7 Your statutory rights. Nothing in this section reduces your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Model cancellation form

See also: Clinic Check · Privacy notice